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Olivarez launches ‘Serbisyo Center’ at Ayala Malls-Manila Bay
PARAÑAQUE City Mayor Edwin Olivarez and Ayala Land Malls President Christopher Maglanoc led the launching of the Express Lingkod Office (ELO) “Serbisyo Center” on Tuesday in Manila Bay, Parañaque City.
Olivarez said the ELO-Serbisyo Center, located on the 4th floor of Ayala Malls-Manila Bay, is the first of its kind in the country as it brings all frontline services of the city government under one roof.
“This one-stop-shop, a partnership of Ayala Malls and the city government, seeks to provide every government related-transaction in one accessible and convenient location,” Olivarez, who was recently elected representative of the city’s first district.
Present during the launching are Department of Trade and Industry (DTI) Secretary Ramon Lopez, Department of the Interior and Local Government (DILG) Secretary Eduardo Año, Department of Health (DOH) Secretary Francisco Duque III, ARTA Acting Director Ernesto Perez, and Parañaque Mayor-elect Eric Olivarez.
The multiple services to be offered at the Serbisyo Center include business permit application and processing, building permit processing including COVID-19 vaccination, and issuing senior citizen cards, according to the mayor.
Job applicants and employees can also secure a mayor’s permit to work, their health certificate, cedula, police clearance, authenticated birth certificate, marriage certificate, and certificate of no marriage in the center.
Maglanoc said they signed a memorandum of agreement (MOA) with the city government offering a 500 sqm. space at the Ayala Malls-Manila Bay for the immediate operations of the worthwhile project of the administration of Olivarez.
For her part, lawyer Melanie Malaya, the city’s business permit and licensing office chief, said that employees who want to renew their permits, particularly those working in several world-class hotels and casinos, and malls located in the Entertainment City, will no longer go and queue at the city hall.
Malaya said ELO-Serbisyo Center is the “single window” application system through which the applicant could only submit all application forms and documents in a single window.
She said the transaction shall be processed without the applicant having to do the routing of the documents himself, thus minimizing the number of steps and interactions.