DSWD goes digital
THE Department of Social Welfare and Development (DSWD) is pioneering a digital transformation that will enable providers of social protection services to use state-of-the-art digital public infrastructure (DPI) technologies.
Newly-confirmed Social Welfare and Development Secretary Rex Gatchalian said the agency is undergoing a significant overhaul of its information and communication technology (ICT) infrastructure, processes and workforce to enhance its services beneficiaries and partners.
“We are determined to change the perception on government agencies when it comes to technology. We want to attract bright ICT talents and technology leaders to join us in our mission to make a difference in the lives of our beneficiaries,” Gatchalian said.
The DSWD has traditionally been known for its social welfare programs, but it is now emerging as a leader in digital transformation in government.
The Department recognizes the importance of technology in providing timely, efficient and quality services to its beneficiaries and the DSWD is committed to leveraging it to enhance its programs and services.
“We are excited about the future of the DSWD and the impact that our digital transformation initiative will have on the lives of our beneficiaries,” Gatchalian said as he pointed out that DSWD is infusing a culture of innovation and agility in its ICT Management Service (ICTMS) to achieve its goal.
The Department, according to the DSWD chief, is adopting the best practices from leading technology companies to create user-centered solutions and to build a world-class digital experience for its beneficiaries, social workers and co-employees.
The DSWD is currently investing heavily in ICT infrastructure, including the development of digital platforms for its programs and services.
The agency is also providing training and development programs to enhance the skills and capabilities of its workforce.
“The digital transformation initiative will soon yield positive results. The DSWD is streamlining its processes, reducing red tape and improving its services’ delivery to beneficiaries,” Secretary Gatchalian said.
The DSWD has also launched a new branding strategy to align its ICTMS Management Service with its mission and vision.
“We invite bright software developers and technology professionals to join us in our journey towards a better and more digital government agency,” the DSWD chief said.
