Solon to courier firms: Allow recipients open their packages

June 18, 2023 Ryan Ponce Pacpaco 656 views

To stop online selling scams

A LADY lawmaker has taken a stand against the restrictive policies of courier companies that prohibit recipients from opening their packages to verify the content in the light of the increasing number of online selling scams.

Expressing concern over the potential implications on consumer rights and safety,

Puwersa ng Bayaning Atleta (PBA) Party-list Rep. Margarita Nograles is calling on the Department of Trade and Industry (DTI) to intervene and address this issue promptly.

Nograles said courier companies such as LBC, J&T, Lalamove, Grab, and other similar express delivery services should be obligated by the DTI to allow shipping recipients to inspect the contents of their packages upon delivery.

Nograles stressed that consumers should have the right to verify the contents of the packages they bought online to ensure accuracy, prevent fraud, and protect their interests.

By imposing arbitrary restrictions, courier companies impede the ability of consumers to exercise their rights, leading to dissatisfaction and potential disputes.

Nograles, however, noted the importance of a balanced approach that considers both security and consumer rights.

She suggested that the DTI should collaborate with courier companies to draw up guidelines that strike a fair balance between security measures and allowing recipients to inspect their packages without compromising safety.

“We understand the need for security measures to protect packages during transit, but it is equally vital to uphold the rights of consumers. By restricting individuals from verifying the contents of their packages, we inadvertently undermine their trust and satisfaction. We must find a solution that ensures both security and consumer protection,” Nograles said.