IN line with the Bureau of Customs (BOC) goal, under the leadership of Commissioner Rey Leonardo B. Guerrero, the bureau will fully transform and improve its processes and services.
The BOC-Port of Ninoy Aquino International Airport (NAIA) headed by District Collector Carmelita M. Talusan, also vowed to “continuously strengthen its customs services in terminals, warehouses, and other offices through internal discussion and consultations, to better serve its stakeholders.”
Just recently, Collector Talusan convened the Chiefs and personnel of the BOC-DHL Warehouse and NAIA Customer Care Center to discuss how to improve its services further to maintain its positive performance in terms of transacting with the stakeholders and general public.
The BOC-DHL Warehouse is a Customs Bonded Warehouse (CBW#185) catering to an average of 26,000 entries monthly containing various items such as clothes, bags, shoes, medicine, among others, bought from global online stores or are sent by a sender from a foreign country to the Philippines for their family, friends or acquaintances.
On the other hand, the NAIA Customer Care Center serves as a central hub for customs-related transactions such as document receiving and releasing, payment, document tracking, and general stakeholder information, especially on parcel-related transactions such as parcel tracking, shipment information, follow-ups, parcel inquiries, and concerns, to further assist NAIA stakeholders in managing their businesses in the port.
The Port of NAIA oversees four international airports, namely NAIA Terminals 1, 2, 3, and 4, six bonded warehouses, and the Philippine Postal-Central Mail Exchange Center.
Since January 2022, the Port has consistently held consultations and discussions with the deputy collectors, warehouse chiefs, subport collectors, and heads of offices to streamline and automate its processes to provide hassle-free government service to its customers in the day-to-day operations of the Port.
In terms of stakeholders’ engagement, the Port of NAIA also held forums and conferences to discuss issues and concerns and recognize the strong partnership between the agency and top importers of the Port, which led to surpassing its annual collection target for 2021 and the 1st Quarter of 2022.
In addition, the Port was recently commended through its efficient governance, receiving the GOLD award and ranking 1st among the 17 collection districts nationwide in the recently concluded “Proficiency Revalida” of the BOC offices.
On the other hand, the Port of NAIA last year was recognized as an ISO-certified (International Organization for Standardization) agency with 21 customs processes proving its excellent and efficient customer service.
This year, the Port applied for additional six customs processes in furtherance of its enhanced services.