MIAA apologizes to Etihad passenger for pilfered baggage
THE Manila International Airport Authority (MIAA) extended an apology to the passenger of Etihad airline whose baggage was pilfered at the Ninoy Aquino International Airport Terminal 3.
“We extend our sincere apologies to Etihad passenger Ady Cotoco for his unpleasant experience upon arrival at NAIA Terminal 3 Thursday, September 8, 2022, when one of his baggage was discovered pilfered,” MIAA said in a statement.
An all-night investigation conducted by MIAA and Etihad through a review of various Close Circuit Television (CCTV) footages revealed that the luggage tampering could not have happened at NAIA Terminal 3 but at foreign airports where passenger made stop-overs enroute to Manila.
“We expect Etihad Airways to extend immediate assistance to passenger while the investigation continues,” added MIAA.
