ARE you tired of seeing your unruly neighbors drinking and enjoying karaoke songs past midnight even though they are banned under the new normal? Do you need to report a robbery-in-progress or illegal drug activities taking place in the streets?
If yes, just text the following hotlines: Smart: 0919-1601752 and Globe: 0917-8475757 and expect to receive prompt replies and police response under the e-Sumbong project of Philippine National Police (PNP) chief, General Guillermo Lorenzo T. Eleazar.
On Monday, the 26th PNP chief launched the Enhanced PNP Complaint Referral and Monitoring System which he said would guarantee prompt police action to citizens’ complaints and concerns.
A ‘brainchild’ of Gen. Eleazar, the noteworthy project saw fruition thru the assistance of the PNP Directorate for Police-Community Relations headed by Major Gen. Rhodel O. Sermonia, the Police-Community Affairs and Development Group headed by Brigadier Gen. Eric E. Noble and the PNP Information Technology Management Service headed by Brig. Gen. Daniel C. Mayoni, the Journal Group learned.
Gen. Eleazar said the project enhances and invigorates the existing PNP Complaint and Referral Monitoring System to improve and streamline police frontline services.
The PNP chief said PNP personnel will be manning the e-Sumbong office at Camp Crame 24/7 and will evaluate the tests they will receive prior to them being forwarded for proper action from concerned police stations and police-community precincts.
“It’s a work in progress but we will further improve the system in the days to come,” said the top cop.
Gen. Eleazar maintained they won’t be easing out their previous hotlines, Facebook page and e-mail address previously established by the PCADG but instead will use modern technology to put the one system of reporting.
The head of the monitoring unit, Lieutenant Colonel Mark Foncardas said their job is to study the complaints and other concerns that will be forwarded to the automated system before forwarding them to concerned police stations and offices for proper action.
Gen. Eleazar said that concerned citizens will be given a Reference Number which they can use in following-up their complaints.
He bared that he is seeing to it that all 17 PNP Regional Directors as well as Provincial and City Directors and Chiefs of Police and Station Commanders will be involved in the program.
“The RDs, PDs, COPs and me can monitor the complaints on their men. They can have inputs too and have to see to it that concerned lower units will comply with the request for actions or they will be sanctioned,” the PNP chief said.
Sanctions may include the relief of PCP or station commanders who will fail to act properly on reports and concerns forwarded to the system. “We are seeing to it that there will be full compliance by all concerned commanders here since we want full satisfaction of our clients, the public we serve and protect. Thus, I am calling on them to swiftly act on complaints and act upon on them reasonably,” Gen. Eleazar said.
The top cop said they need the full help of the media and the citizenry in turning the program into a success. “Peace and order is really the responsibility of the PNP but we need the help of the public. We need the full trust and confidence and involvement of the citizenry so that we can address all their concerns to the best of our ability,” he stressed.
Gen. Eleazar however said they also have to evaluate the text messages since some of them could be hoaxes. Thus, he appealed to the citizenry not to abuse the program and reserve their valid concerns since the PNP thru its Anti-Cybercrime Group has a way of identifying and prosecuting them.
However, he said that the e-Sumbong program can be a valuable help in their campaign against rogues in uniform as part of their ongoing internal cleansing program.
He said that complaints against police personnel will be automatically forwarded to the PNP Directorate for Personnel and Records Management thru its administrative section for further verification.
“Our system has an analytics program which can be accessed by the Command Group. We can also backtrack on how many times na nirereklamo ang isang pulis,” he added. Thru the program, the PNP chief can put his electronic handwritten instruction or HWI to a particular complaint.
The project is one of Eleazar’s priority programs when he assumed the post of Chief PNP last May 7.
“Dito sa ating improved complaint referral system, bawat matatanggap na reklamo o hinaing ay ituturing na urgent. Dapat laging isaisip ng mga pulis na time is of the essence tuwing makatatanggap ng tawag o text mula sa ating mga kababayan,” the PNP chief said.
According to the PNP chief: “Once they receive these concerns, they should immediately act and resolve the complaints. Kung dati may mga reklamong hindi napapansin, ngayon eh hindi na puwede iyon.”
“Gaya nga ng nasabi ko sa aking pag-upo bilang Chief PNP, dapat na ituring ng ating kapulisan ang bawat concern na idudulog ng ating mga kababayan na direct order mula sa akin na agad kumilos at magresponde. Ito iyong assurance ko sa ating mga kababayan na ang sumbong niyo, eh aksyon ko,” he said.
The public may likewise file reports, complaints or concerns that need immediate action with the PNP through its official hotlines, facebookcom/oficial PNP hotline; https://e-sumbong.pnp.gov.ph; s, and email firstname.lastname@example.org.
When Gen. Eleazar was still commander of the Joint Task Force COVID Shield, he ordered the creation of a Facebook account where netizens could report blatant violations of quarantine protocols for quick police response.
Through the enhanced complaint referral and monitoring system, Gen. Eleazar hopes to regain the community’s trust and confidence in the PNP by showing that its personnel can be fully depended on to serve and protect.
“Layunin nito na patatagin ang ugnayan ng publiko sa ating kapulisan. Kung makikita ng ating mga kababayan na kaagad nabibigyang-pansin at naaaksyunan ang kanilang mga reklamo, nasisiguro kong maibabalik ang kanilang kumpiyansa sa buong PNP,” he said.
“Kung mabilis ang pagresolba sa mga reklamo o kaso, natitiyak ko rin na mas magiging mapayapa at maayos ang ating mga komunidad,” he added.