THE Manila Electric Company (Meralco) said on Wednesday disconnection activities will resume in the National Capital Region (NCR).
Meralco said disconnection activities in the provinces of Bulacan, Cavite, Laguna, Rizal, and Lucena City in Quezon remain suspended until September 30, 2021, as these areas have been placed under modified enhanced community quarantine until the end of the month.
Meralco assured customers that disconnection activities will remain suspended in areas that will be placed under granular lockdown by local government units.
Disconnection activities in NCR will resume with the delivery of disconnection notices for services with unpaid overdue bills next week. Meralco said the disconnection notices give customers enough time to settle their bills or to reach out for assistance.
“We encourage customers with billing concerns to reach out, so we can assist them and even come up with payment terms if needed. We will continue to be very considerate of the challenges our customers are facing amid these difficult times,” Ferdinand O. Geluz, Meralco FVP and Chief Commercial Officer, said.
Customers may get in touch conveniently and safely by sending a private or direct message through Meralco’s Facebook and Twitter accounts, or call the 16211 hotline.
If they still need to go to the Meralco Business Centers (BCs), they may book an online appointment through the Meralco website for a safe and hassle-free transaction.
Meralco BCs are open to accept payments, applications and customer assistance. Business hours are from 7 a.m. to 4 p.m. from Monday to Friday and 7 a.m. to 12 p.m. on Saturdays for payment transactions only.
Meralco said its crews will also continue to be on standby 24/7 to respond to any emergencies and reports.