Gov’t must help commuters file raps vs ‘abusive’ transport firms

January 23, 2023 Ryan Ponce Pacpaco 227 views

IT is the government’s policy to encourage commuters to file complaints against “abusive” transportation service providers because that is their “right.”

This was the reaction of House Committee on Transportation Chairperson and Antipolo 2nd District Representative Romeo Acop to the case lodged by a commuters group against a popular motorcycle ride-hailing service provider for alleged “excessive” fares during the holiday season.

Acop pointed out “that’s the policy of government, anybody can file a case, especially those affected…. may karapatan naman ang mamamayan magreklamo (kung tingin nila aggrieved sila).”

“If the case has already been filed, let the proper body investigate,” he added.

Earlier this month, the Coalition of Filipino Commuters (CFC) filed a complaint against the motorcycle ride-hailing service with the Land Transportation Office (LTO) for “failing” to stop drivers from allegedly “overcharging” customers during the holiday rush.

The LTO is the lead government agency overseeing the motorcycle taxi pilot testing program.

The CFC stressed that the ride-hailing platform should be penalized “for multiple violations of the standardized fare matrix that the MC Taxi TWG (technical working group) currently implements.”