PHILIPPINE National Police (PNP) chief, General Guillermo Lorenzo T. Eleazar will launch today, Monday, his e-SUMBONG, Sumbong Mo! Aksyon Ko! Program wherein the citizenry can air their complaints and other concerns for immediate action by concerned police units under his Exaggerated Cleanliness drive.

The top cop described it as an Improved Complaint Referral and Monitoring System in the PNP. “I assure our kababayans that once you report your concerns, it is considered as a direct order from me as the Chief of the Philippine National Police to all police stations and units to respond and give immediate actions. Sumbong mo, Aksyon ko!,” he said.

The 26th PNP chief has also reiterated his command guidance to all members of the 210,000-strong police force. “Ayoko na me mga reason na hindi gagawin ang aking directives. The public is monitoring the compliance to these directives,” he said.

Eleazar has called on the help of Philippine media in monitoring if his commanders have complied fully with his directives particularly in cleanliness in their offices.

“I would like to seek the help of the public. Pagbigyan nating ayusin yan, kelangan lang linisin, kahit walang gamit, basta walang upos ng sigarilyo, malinis ang toilet,” Eleazar said while explaining he is merely enhancing all past projects of his predecessors which were all geared at coming up with a more credible, effective and capable police organization.

Eleazar said he may also conduct a random inspection of PNP offices and units but expects the 17 Police Regional Office directors down to their Chiefs of Police to do the same thing.

He said that at present, the PNP Internal Affairs Service is doing well in conducting a regular inspection of PNP units and offices each day.

He said that he has told the PNP-IAS to particularly focus on the cleanliness of police stations and police-community precincts.

The PNP chief said the PNP-IAS can recommend to him the administrative relief of PCP commanders who will fail to comply with his cleanliness program. The relief of two or more PCP commanders will automatically mean the relief of their Chief of Police too, he added.

“I told my men na mag-I inspect din ako as part of our exaggerated cleanliness program. Kasi nga maganda ang opis ko, maganda ang opis ng RDs and Provincial Directors pero ang mga tao, pupunta sa PCPs at hindi sa amin. Ano ba yung bibili ka ng walis at pintura para maglinis ng iyong station and its surroundings,” Eleazar said.

The top cop said the e-SUMBONG program merely strengthens their complaint referral and monitoring system thru the help of their emergency hotlines, e-mail address and Facebook.

“Wala po tayong babaguhin. Bagkus, palalakasin po ang aming mga hotlines, e-mail, Facebook and this will be disseminated properly. Para po pag na-realize ng tao na maganda ditong magreport, doon na sila magre-report,” he said.

The PNP chief said the PNP Information Technology Management Service has crafted a system which will help a lot in expediting complaints forwarded to them.

“Yun pong mga legitimate concerns ang ipapasok sa system and forwarded to concerned units. Gusto po din natin matanggal ang notion na kaya mabilis ang response ng pulis eh me kakilala yung nagreklamo pero pag wala eh mabagal. Hindi po puwede ito dahil trabaho po ito ng pulis,” Eleazar said.

He even recounted the case of a private citizen who thanked him after getting quick assistance from the local police simply because he called the attention of their commander.

“Ang gusto ko po ay mawala na yung paniniwala na kaya umaaksiyon ang pulis ay dahil may tawag mula sa taas. Ang tanong ko eh kailangan ba na si Chief, PNP pa ang mag-refer para aksiyunan ng Chief of Police, ng PCP commanders,” he said.

“Gusto po nating baguhin na yung kalakaran dati na ang complaint mo eh kailangan pang i-endorse pa ng senior officers para aksyonan. Yung system na bago eh dapat talagang aksiyunan ngayon lalo na pag pumunta sa PCPs. Dapat yung mga tao sa PCPs eh asikasuhin ang complaints ng publiko. Ang bottom line dito eh gawin natin ang trabaho ng pulis which is to assist the citizens,” he added.

The PNP chief earlier assured the Filipino people that his Intensified Cleansing Policy (ICP) will benefit the entire country and help uplift the image and integrity of the 210,000-strong police force.

The new top cop’s ICP is actually patterned after the Broken window Theory which basically states that small problems must be fixed immediately before they get worse.

The member of Philippine Military Academy ‘Hinirang’ Class of 1987 first launched the ICP program which proved to be effective and a hit to the public when he was still the National Capital Region Police Office (NCRPO) director.

The ICP is divided into three main thrusts that would cover the entire continuity of reform programs in the PNP under Eleazar: First is Intensified Cleanliness Policy in the Offices which ensures that all PNP precincts, stations and offices are clean and presentable.

“Kung sa bukana pa lang ng police station ay makikita na ang nagkalat na upos ng sigarilyo at basurang nagkalat, at kung sa bukana pa lang ay mapanghi na ang simoy ng hangin, mahihirapan tayong makuha ang respeto at tiwala ng ating mga kababayan na ating pinagsisilbihan,” he said.

Second is the Intensified Cleanliness Policy in the Ranks which focuses not only on internal cleansing but also on reform programs that would shield the PNP from erring cops and bust the culture of wrongdoings among policemen.

This includes the introduction of QR Code System in the Recruitment, he said.

“Sa QR Code or Quick Response Code, walang pangalan, walang mukha, only their qualifications would be the basis of their evaluation,” the 26th PNP chief said.

He said that he will be ensuring that there will be no more ‘palakasan or padrino system’ in the PNP recruitment system which has produced police officers who are not psychologically fit to join the organization but managed to enter the PNP with the help of their influential patrons.

Eleazar said this is the reason why there are some policemen who have killed themselves, or have been killing others without any reason or worse, even sexually abusing their own children.

Another is Effective Supervision to ensure good leadership by example down to the lowest units.

“Even if we have qualified new PNP personnel with the proper training, kung ang madadatnan naman nitong mga bagitong pulis ay mga kasamahang bad influence na magtuturo sa kanila ng mga maling sistema ng pangongotong, pagiging tamad, abusado at gahaman sa pera, wala ring mangyayari,” Eleazar said.

Third is the Intensified Cleanliness Policy in the Community which focuses on peace and order problems in the community.

It particularly focuses on the prevention of street crimes. “Halos lahat ng krimen ay nag-uumpisa sa maliliit na bagay. Magsisimula ito sa simpleng paglabag ng ordinansa gaya ng pag-inuman sa kalye. Kapag nalasing ay maghahanap ng away at mambabastos ng kababaihan hanggang mauwi sa seryosong krimen gaya ng patayan. Kapag ganyan, malaki na ang problema,” he said

Eleazar also batted for the need to have an Improved Complaint Referral and Monitoring System in the PNP.