Complaints vs DITO’s ‘poor’ services pile up

May 22, 2021 People's Tonight 1721 views

COMPLAINTS vs Dito Telecommunity’s alleged ‘poor’ services have snowballed on social media from obviously disappointed third telco customers.

DITO’s post on Facebook announcing the pop-up shops around Metro Manila where SIM cards can be bought have been flooded with adverse reactions from the netizens.

The negative reactions focused on DITO’s alleged ‘superly bad’ service, SIM cards which are not compatible with other phones, unstable signal, slow or erratic internet speed among others.

Others have complained of overpriced SIM cards and poor customer service as posted
on Facebook.

“After 2 days still no answer!,” said an exasperated customer, who’d said he ordered a sim card but failed to receive the item days after.

“Your network service right now Is superly bad. The network isn’t stable It vanishes then comes back again. It happened for like 7x now,” said another customer.

“Here in Santo Tomas, Davao del Norre, DITO signal is not stable; also sometimes 4 mbps or 7 mhps… it’s disappointing pls fix this so we can enjoy your promo,” said another netizen.

Another netizen noted the absence of a DITO signal at a was a popular mall in Pasay City.

This developed as a top official recently virtually admitted that Dito Telecommunity’s services are inferior to Globe Telecom and Smart Telecommunications.

The admission came two months after Dito, owned by Dennis Uy, was launched in the country.

Dito chief technology officer Rodolfo Santiago bared they need to improve connectivity speeds in areas that are hard to reach and make their SIM cards work fully with more mobile phones.

“Medyo challenging nga ‘yun para sa amin kasi nga we have established a new technology, we don’t have 2G or 3G anymore. ‘Yung mga luma na still using 2G and 3G, mukhang talagang hindi siya puwede for our services,” Santiago said during the media briefing to mark Dito’s launch of its services in Metro Manila.

“This also includes older generation phones, or those that use keypads rather than touch screens. Another pain point is the compatibility of voice over LTE (VoLTE) services which the network offers for video calls which operate on voice call technology, not needing the internet or online messaging apps.

“There are phones that cannot utilize 100% of the services of Dito,” Santiago added, noting that varying standards used by gadget makers could cause “very small technical issues” which may affect user experience.

“To be honest, in some areas that we have some challenge in terms of our rollout, we may not be superior to the incumbents,” added Santiago.

Residents of Purok Himaya and Purok Paghigugma in Brgy. Alijis, Bacolod City had earlier expressed their opposition to DITO’s construction of a cell tower in their area by filing a petition letter before the City Council seeking to stop such alleged illeal activity.

Last December, the Malabon Citu government filed a complaint before the City Prosecutor’s Office against the third telco player for constructing a cell site in Brgy. Tinajeros without the necessary permit.

DITO allegedly disregard the notices earlier issued on three occasions by the Malabon LGU, prompting the city government to file a case instead.

A case for violation of PD 1096 or the National Building Code of the Philippines was filed against DITO personnel.

No less than Senator Risa Hontiveros has cited the issue on the illegal construction of DITO cell sites in barangays.